California Co-Op Cab Policies & Terms

Privacy Policy

California Co-Op Cab, Inc. is a taxi cab transportation co-op that operates a website and apps for its passengers to use.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What information do we collect?

We collect information from you when you register on our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience, your information helps us to better respond to your individual needs.

• To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs.

• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes

This Privacy Policy is subject to revision from time to time. We will post any revised version of the Privacy Policy on this page. If we make any material changes to it, we will also send you notice to the last email address you have provided to us. Continued use of our Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

By using our site and app, you consent to our website's privacy policy.



Terms of Service

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using http://www.californiacoopcab.com ("the Site") or the apps operated by California Co-Op Cab. ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the site at http://www.californiacoopcab.com or associated mobile application (“the App”.)

By accessing or using the Site or App in any manner, including, but not limited to, visiting or browsing the Site or App, or contributing content or other materials to the Site or App, you agree to be bound by these Terms of Service.

All transportation operated by California Co-Op Cab Inc and its affiliates (commercial partners) are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at californiacoopcab.com/terms. If you’re using California Co-Op Cab to book a private sedan, SUV and wheelchair transportation service, please review the terms.

Reservations for transportation to the airport or other destinations are valid only for the time and date specified. California Co-Op Cab is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply. By agreeing to these terms of service, you also confirm that you understand how our service works.

The vehicle should arrive within the 20-minutes window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 20-minute window, and remain for the full designated 20-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in cancellation fee of $10.00.

California Co-Op Cab, Inc. is a transportation company and is willing to license, not sell the California Co-Op Cab platform to you only in regards to the condition that you accept all the terms contained in this agreement. By signing up with or by using the California Co-Op Cab platform. You indicate that you fully understand this agreement and accept all of its terms. If you do not accept all the terms of this agreement, then California Co-Op Cab is unwilling to license the platform to you. This paragraph maintains that any version of the California Co-Op Cab platform that you acquire through download of app store. That this agreement is entered between you and California Co-Op Cab. Apple Inc (“Apple”) or Google Play (“Android”) is not a party to this agreement and shall have zero obligations to California Co-Op Cab platform and the content here under. This platform provides means or bookings to persons that seek transportation to certain locations(Riders) to be matched with our taxi cab drivers which will be labeled as “services.” You must read and agree to all terms in order to use the mobile app, website and services. California Co-Op Cab, Inc. is a transportation carrier matching customers with properly screened, professional taxi drivers who are members of our Co-Op. Any decision by user to offer or accept a ride once one such user is matched through the platform is a decision made entirely from the user. California Co-Op Cab App and Website simply allows and provides means in which riders and drivers can communicate and provide service. Any damages report from driver involving a rider can and may be charged $100-350 depending on the severity of the damage. The damage charge would be transferred to the driver. California Co-Op Cab reserves the right to restrict riders as well as drivers can decide whether to prohibit a passenger or not as well.

Our services are not available to children in less occupied by an adult. Children under 16 will need to be occupied by an adult. By using this app and site you agree you are over the age of 16. You also agree you are the sole user of the account. That the information you provided is true and accurate. California Co-Op Cab has zero control over users accounts including passwords. If you feel your account has been breached, please contact us immediately. California Co-Op Cab is not liable for account breaches or accounts suspect to breach of password or customer information. We reserve the right to ban anyone from the use of our service for any reason or no reason. The agreement remains intact unless your account is erased or deleted, or if a letter advising us to delete your account is sent to our corporate office. You may also email us directly at dispatch@CaliforniaCoOpCab.com. You agree also to use our website mobile app and platforms within the laws and services consistent with any and all regulations. Failure to do so will result in deactivation of account. You agree to use our services within the environments of travel and point a to point b. Using the app or website to troll, stalk or collect data will be deemed a violation of the function of California Co-Op Cab platform. California Co-Op Cab owns all and retains all intellectual property contingent upon compliance with terms and conditions. California Co-Op Cab grants to you a limited non transferable, non exclusive, non assignable, revocable license to use California Co-Op Cab platforms on any device that you own or control and any and all other devices you use to access California Co-Op Cab services.

You agree by using the California Co-Op Cab platform that you will not copy decompile, reverse engineer or disassemble, modify or derive source code.

The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup. Customer agrees to base rate designated at time of booking.
Short notice reservations are reservations made less than two hours prior to requested pickup times. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability. Refunds are given if a ride can’t be supplied with 20 minutes of booking or if ride is cancelled before 10 minutes of original booking, the cancellation fee will be incurred after 10 minutes of booking, but the remaining amount charged will be credited back only and if the Booking is cancelled before 10 minutes of booking time or ride hasn’t arrived within 20 minutes. If ride arrives, then the transaction is considered completed.

Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other ride passengers.

Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Extra stops are not applied in the rate and extra cost may incur at the rate agreed upon on first initial booking. The rate will be charged after the trip.

Multiple stops

Customers who wish to add an additional stop must properly communicate this via email or on the order form. The quote will be changed and emailed back to the customer for the rate
.
Customers must pay at time of booking to secure advance reservations. Any charges processed at the time of booking are refundable following the terms outlined in the Cancellation Policy below.

Our operators and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to do business.

Discount codes when available are valid for use while reserving the service via CaliforniaCoopCab.com, and the official mobile applications. They cannot be combined with other offers. They cannot be redeemed using third party providers. Under no circumstances will a discount be applied past the expiration date.

Cancellation

Customers can cancel a ride at any time up within 10 minutes of the designated time of arrival, by mobile website, and the official mobile apps. Cancellations can also be made by calling 916-444-7777. A cancellation fee will be applied of $10.00, if driver arrives at pickup location prior to cancellation or after 10 minutes of time booking. If cancellation occurs within the time frame stated above full refund will be made. The $10.00 cancellation will be deducted from the total amount, the remainder will be credited back to the client. If the cancellation is made before the arrival time, before driver arrives or within 10 minutes of the booking then full refund will be given.
Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.

Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession.

It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service. California Co-Op Cab is not liable for lost, stolen or damaged items. The drivers are independent contractors and not employees of California Co-Op Cab Inc. If Items are lost or forgotten you may contact California Co-Op Cab Inc, lost and found at 916-444-7777. California Co-Op Cab Inc assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property. California Co-Op Cab vehicles seat 4-5 passengers depending on the city vehicle profile. Oversized or excess luggage may require a larger or private vehicle at an additional cost.

Smoking is not permitted in any of our vehicles.

Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals.

For transportation into airports, customers are required to make advance reservations. For transportation from airports, reservations are not required with the exception of a few, select cities. For customers requiring the use of accessible transportation in all other cities, reservations are encouraged, but not required.

California Co-Op Cab Inc welcomes the opportunity to serve our younger travelers. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website. Operators reserve the right to refuse service to parties out of compliance with state law.

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive van. All pets must be properly secured. Service animals are permitted in vehicles. Please be mindful of the vehicle size while booking rides with a service animal. Please be aware that if you have an allergy to animals, California Co-Op Cab in accordance with the ADA provides service to individuals accompanied by service animals. In addition, other passengers may be traveling with a cat or dog.

Customers are responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. California Co-Op Cab Inc is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Americans With Disabilities Act

California Co-Op Cab Inc welcomes all guests with disabilities, including individuals who are accompanied by service animal.

Seatbelts are provided for customer safety. California Co-Op Cab Inc requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.

California Co-Op Cab and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, California Co-Op Cab Inc reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Limitations on Compensation Following Service Failure

Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.
In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.

California Co-Op Cab Inc does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiveble by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 15 days after the occurrence of the act or omission that is the subject of the claim.

For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund.

California Co-Op Cab Inc is committed to protecting your privacy. We use the information you provide to secure your California Co-Op Cab reservation.

At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Web site, new California Co-Op Cab services, and special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to unsubscribe from this mailing list.

California Co-Op Cab Inc does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties. In addition, we also may market certain third party services through our site. If you accept the offer, we will pass your relevant personal information, including name to that third party. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer available through our site, we will share your contact and billing information with that specific third party.

Intellectual Property

The Site and its original content, features and functionality are owned by California Co-Op Cab, Inc and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

DISCLAIMER OF WARRANTIES

THIS SITE AND ALL CONTENT AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY CALIFORNIA CO-OP CAB, INC WITH ALL FAULTS. AND ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. CALIFORNIA CO-OP CAB, INC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE CONTENT OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT WE ARE ONLY WILLING TO PROVIDE ACCESS TO THE SITE AND SERVICES IF YOU AGREE TO CERTAIN LIMITATIONS OF OUR LIABILITY TO YOU AND TO THIRD PARTIES.

WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS, OR FOR ANY ISSUE RELATED TO TRANSPORTATION SERVICES. THE TRANSPORTATION PROVIDERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF CALIFORNIA CO-OP CAB, INC. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH TRANSPORTATION PROVIDERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OR OTHER CAUSES BEYOND OUR DIRECT CONTROL, INCLUDING THE ACTS OF TRANSPORTATION PROVIDERS, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

Indemnification

By accepting these Terms of Service and using the Application or Service, you agree that you shall defend, indemnify and hold California Co-Op Cab, Inc, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms of Service or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Transportation Providers arranged via the Application, or (c) your use or misuse of the Application or Service.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by California Co-Op Cab Inc.

California Co-Op Cab Inc has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of California, United States, without giving effect to any principles of conflicts of law.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.